We do not accept refunds or exchange once your order & payment is made. Customers have the responsibility to ensure the size (if applicable), colors, designs, and quantity of their order before checking out.
Refunds will strictly not be allowed under the following circumstances, and strictly not applicable for sale or promotional items:
– Dislike item / item doesn’t suit me
– Wrong item purchased
– Item does not fit (for all One Size items)
– Different placements of prints
– Slight variances in measurements
– Colour variances
Exchanges are accepted for changes of size (if an item is available in sizes only; not applicable on one size items) and defected items.
Only 1 (ONE) time exchange is allowed per order.
Exchange items must be returned in original condition unaltered, unworn, unwashed and with tags intact.
All items must be shipped back within 7 working days (MALAYSIA), 10 working days (OUTSIDE MALAYSIA) upon item received.
SOLD OUT items or OVERSOLD items are available for refund as store credit.
Customer are required to bear RM7 WM, RM10 EM postage fee for exchange, including the postage cost to return the item.
Refunds are only in credit term, we strictly do not provide refund in cash.
REPLACEMENT / EXCHANGE DUE TO DEFECT
We check each piece for defects before posting, however we may miss some out. In the event that you receive a defected item, please email xxxxx with a picture of the defect within 3 days.
We will evaluate the defect, and offer the following options in the event that the item is categorized as a defect:
– a replacement item with your next purchase, of the same design
– a replacement item with your next purchase, of the same value, should the item originally ordered be out of stock
– we will issue a coupon code for the value of the item paid, which can be used for your next purchase. If the item was purchased on discount via a coupon code, we will issue the value of the coupon as equivalent to the amount paid, not the original listed price of the item.
The exchange / refund process for defected items will commence once we have received the defect item back. Defect items are to be shipped back within 7 working days (MALAYSIA), 10 working days (OUTSIDE MALAYSIA) upon item received.
Exchanges at our shop is allowed for defected items only. Exchanges because an item does not fit is not allowed, as the measurements are available on our site.
Please do not hesitate to contact us at xxxx and our customer service team will be more than happy to assist you.